Excelling in care
for those experiencing disadvantage

Health starts where people live, work and play. Social and economic factors can have lasting impacts and create stigma for those who need care. For more than 160 years, we have been here for people when they need us most, no matter their circumstances. Over the next five years, we will work with our teams and our partners to make sure everyone can access the care they need with respect and compassion.

We are committed to learning from those who have experienced disadvantage and to adapting our care, processes and language to better meet their needs.

Health is a basic human right and we will continue to be known as a leader in making care welcoming, effective, safe and accessible to all in our communities.

In five years, Unity Health Toronto will:

  • Have fostered a culture of equity and made measurable and significant strides in transforming the care experience for those experiencing disadvantage in the communities we serve.
  • Be a respected advocate for vulnerable populations, using research to advance policy change that truly transforms the system and impacts the social determinants of health.
  • Be leaders in using evidence to advance practice change in how we care for people experiencing disadvantage.

Our commitment

  • Build a safe, respectful culture for all by educating and empowering our care teams to understand and support vulnerable people experiencing disadvantage.
  • Use our research to reinforce advocacy to advance policy and enable system change that truly improves people’s health and well-being.
  • Use research and evidence to improve how we care for people experiencing disadvantage, including strengthening our partnerships to connect people to the care and supports they need across our services, at home and in their community.

Success means

  • Our patients, residents and families – especially those experiencing social exclusion – are telling us they feel welcome, respected and safe.
  • Our researchers, clinicians and staff are active at government policy tables, in community partnerships and among community groups working to increase health equity.
  • Our care teams are using our research and clinical findings to improve care for people experiencing disadvantage.